FAQ
How can I place an order?
Placing an order is simple:
- Browse our products and select the item(s) you want.
- Click “Add to Cart.”
- Proceed to checkout, enter your details, and complete the payment.
You’ll receive a confirmation email with your order details.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, AMEX)
- PayPal
- Apple Pay, Google Pay
Do you offer international shipping?
How long does shipping take?
- Domestic orders: [3-5 days]
- International orders: [8-10 weeks] You’ll receive a tracking number once your order has been dispatched.
Can I return or exchange an item?
Yes, we have a 7 day Exchange Policy Duration. If you’re not satisfied with your purchase, please contact us within 7 days of receiving your order to initiate an exchange. Customer is responsible for shipping costs. Items must be in their original condition
What if my order arrives damaged?
We’re sorry to hear that! Please contact us at hello@shopredhibiscus.com within 2 days of delivery with a photo of the damaged item and your order details. We’ll arrange for a replacement or refund.
Can I cancel or change my order?
You can cancel or modify your order within 2 hours of placing it. Please contact us immediately at hello@shopredhibiscus.com to make changes. Once the order has been processed, we cannot guarantee cancellations or changes.
Do you offer discounts or promotions?
How can I contact customer service?
If you have any questions or need assistance, you can reach us at:
- Email: hello@shopredhibiscus.com
- Phone: +17036516172
- Hours: Monday-Friday, 9 AM to 5 PM EST
Are your candles clean?
All our candles are made from clean-burning and non-toxic wax which is renewable and biodegradable. All of our fragrance oils are free from sulfates, parabens, phthalates, carcinogens, mutagens and compliant with California’s Prop 65 regulations.
